Before I left the Elkins Holiday Inn Express I told the manager about yesterday’s unpleasantness. Just to be safe the car was packed and I was ready to run if shit got real. The manager looked 18 years old but was very contrite. He was incredulous and said, jeez, what century is this. He kept apologizing and asked if he could take money off my bill or give me Holiday Inn points. I let him know that all I want is for him to talk to his entire staff so this does not happen again. And give me Holiday Inn points.